Privacy Policy

Privacy Policy

This Privacy Policy explains how Rose Vale Rural (“we”, “us”, or “our”) collects, uses, and protects personal data in accordance with applicable data protection legislation, including:

  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018
  • Relevant guidance and professional standards issued by the Royal Institution of Chartered Surveyors (RICS)

This Privacy Policy applies to personal data collected through our website and in the course of providing professional Chartered Surveying and rural property consultancy services.

Who We Are

Rose Vale Rural is a Chartered Surveying practice regulated by the Royal Institution of Chartered Surveyors (RICS) and affiliated by the Central Association of Agricultural Valuers (CAAV). The contact details of our Data Protection Officer are detailed below:

Data Protection Officer Olivia Hutchings of Rose Vale Rural, Unit 6, Bowdens Farm Business Park, Bowdens Farm, Hambridge, Somerset TA10 0PB

Email o.hutchings@rosevalerural.co.uk  
Our Commitment to Data Protection

We are committed to protecting the privacy and confidentiality of personal data entrusted to us. We process personal data lawfully, fairly, and transparently, ensuring it is adequate, relevant, secure, and limited to what is necessary for legitimate business and professional purposes.

Personal Data We Collect

We may collect and process the following categories of personal data:

  1. Personal identification information (such as name, title, employer, or organisation)
  1. Contact details (including postal address, email address, and telephone number)
  1. Client, instruction, and transaction-related information relevant to professional services
  1. Financial information where necessary for the provision of services
  1. Technical data, including IP address, browser type, and operating system
  1. Website usage data, including pages visited and interaction data from Cookies  
  1. Any other information voluntarily provided to us
How We Collect Personal Data

Personal data may be collected:

  1. When you contact us via email, telephone, or in person
  1. When you instruct us to undertake or enquire about professional services
  1. Through our website, including enquiry forms and cookies
  1. Through networking  
  1. From third parties, including professional advisers or public sources, where lawful and appropriate. We will keep your information within the ‘organisation’ except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you.  We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct. Please see below the list which sets out the categories of recipients of personal data.
  • IT Support Services
  • Tenancy Deposit Scheme
  • Email Provider
  • Secure document disposal service
  • Banks
  • Property listing platforms and website
  • Utility providers
  • Accountants
  • Solicitors
  • Tradespeople/contractors
Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  1. Performance of a contract or steps taken prior to entering into a contract
  1. Compliance with legal, regulatory, or professional obligations, including RICS requirements
  1. Legitimate interests pursued by us, provided such interests are not overridden by your rights
  1. Consent, where required by law.
How We Use Personal Data
We use information held about you to:
  1. Provide, manage, and administer professional surveying services to you
  1. Provide you with information, products or services that you request from us or which we feel may interest you (where you have consented to be contacted for such purposes or by Legitimate Interest)
  1. Communicate with clients, consultees, and other stakeholders
  1. Comply with legal, regulatory, and professional obligations from any contracts entered into between you and us
  1. Notify you of any changes to our services  
  1. Maintain accurate internal records and accounts
  1. We also embrace the use of social media and may wish to process any comments made public by you. 
Data Sharing and Disclosure

We may share personal data with:

  1. Professional advisers, consultants, and contractors acting on our behalf
  1. Regulatory, governmental, or law enforcement bodies where required by law or RICS
  1. Service providers supporting our IT, administrative, and business operations

We do not sell or rent personal data to third parties.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and RICS professional requirements.  

Retention periods are reviewed regularly.

Under Data Protection Laws you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy. 

Data Security

We maintain appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

Individual Rights

Under the Data Protection legislation, data subjects have the following rights with regards to their personal information:

  • the right to be informed about the collection and the use of their personal data
  • the right to access personal data and supplementary information
  • the right to have inaccurate personal data rectified, or completed if it is incomplete
  • the right to erasure (to be forgotten) in certain circumstances
  • the right to restrict processing in certain circumstances
  • the right to data portability, which allows the data subject to obtain and reuse their personal data for their own purposes across different services
  • the right to object to processing in certain circumstances
  • rights in relation to automated decision making and profiling
  • the right to withdraw consent at any time (where relevant)
  • the right to complain to the Information Commissioner

Requests may be made using the contact details that will be provided.

Cookies

Our website uses cookies and similar technologies to enhance functionality and user experience. Further information is available in our separate Cookie Policy.

Complaints

If you have concerns regarding our use of personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulation, or our business practices. Any updates will be published on our website.

Contact Details

For further information about this Privacy Policy or our data protection practices, please contact us using the business address and Data Protection Officer details provided above.